Expert Support
1-800-255-1279
Phone Orders Accepted
Refund policy
Risk-Free 90-Day In-home Trial:
If you High Tech Pet product doesn't meet your expectations, return it within 90 days for a full refund- We'll even cover the return shipping. While most retailers offer a 30-day return window - and some go as far as 60 - We give you a full 90 days to decide if our product is the right fit for you and your pet. Whether the item is defective or simply not the right fit, we make returns easy by providing a prepaid return shipping label upon request. We make it easy and completely worry-free. How many companies offer a guarantee like that? Honestly, we haven't found one.
If you High Tech Pet product doesn't meet your expectations, return it within 90 days for a full refund- We'll even cover the return shipping. While most retailers offer a 30-day return window - and some go as far as 60 - We give you a full 90 days to decide if our product is the right fit for you and your pet. Whether the item is defective or simply not the right fit, we make returns easy by providing a prepaid return shipping label upon request. We make it easy and completely worry-free. How many companies offer a guarantee like that? Honestly, we haven't found one. HERE'S THE FINE PRINT:
To qualify for a refund, your purchase must have been made directly from High Tech Pet website. If you bought a High Tech Pet product through another retailer (EX: Amazon, Home Depot, Lowes, Costco Next, Costco), please return it to that store and follow their return policy.
Products must be returned in original, unmodified condition. Items that have been painted, drilled, or otherwise altered are not eligible for a refund. Please inspect your product carefully before making any custom changes.
We offer a full refund of the product purchase price within 90 days for any reason. Return shipping costs are covered for all returns when requested. However, if you choose to return an item using your own carrier or pay for postage yourself, we cannot reimburse those shipping fees.
Refunds of original shipping charges apply to defective items and are limited to the cost of ground shipping. If you selected express shipping, your refund would cover the ground shipping equivalent.
Please contact customer service for a return label and return instructions.
info@hightechpet.com or 1-800-255-1279
- Return Shipping Labels only available to US based Customers.
Please allow 7-10 business days for your refund to be processed after the item is received at our facility.
NON REFUNDABLE PRODUCTS:
Batteries: Batteries are not eligible for return for refund. Sale of all battery items is final.
Used Wire: We cannot accept electronic fence wire which has been used or unspooled for refund or replacement. If you return a containment system which originally included wire, and the wire is returned used or has been unspooled or respooled we will deduct the cost of the wire from your refund. You may, of course, return unused, unspooled wire on its original spool for refund.
Used Flags: We cannot accept boundary flags that have been removed from the original package or that show any sign of dirt, rust or wear. If you return a containment system which originally included boundary flags, and the flags are returned showing signs of use we will deduct the cost of the flags from your refund. You may, of course, return unused flags in their original package for a refund.
You may check the status of your refund at any time by sending an email to refunds@hightechpet.com Please include your name, telephone number and most importantly, your 6 digit order number.
Terms of Service:
When purchasing any product or service from this website the customer agrees to be bound by our published Refund Policy, Warranties, Shipping Polices, Return Policies and Privacy Policy. Damages resulting from the use of our products and services shall be limited to the cost of the product or service.