At High Tech Pet, our mission is to create the future of pet care. We do this by bringing smarter, safer pet technology that improves daily life for pets and their people. Over the years, tens of thousands of households have relied on the Power Pet® Door for convenience, security, and freedom.
Pet parents with busy schedules told us how convenient it would be to control their pet's access while they'r home or away. This made us really start obsessing the experience of the Power Pet Door app, ensuring our software matters just as much as our hardware.
Some customers previously experienced issues with the Power Pet app, particularly around connectivity, responsiveness, and reliability. We listened carefully to that feedback, took it seriously, and used it to guide a major app overhaul.
This post explains what was happening, what’s been fixed, what’s new, and what it means for pets and their people who love their Power Pet® Door.
Acknowledging Past App Issues
Earlier versions of the Power Pet Door app did not meet our standards, or yours. Some users reported issues such as:
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Intermittent connectivity
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Delayed responses
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Inconsistent syncing between the door and the app
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Frustration during setup or daily use
That feedback helped us identify exactly where to make improvements.
4 Improvements to the New Power Pet Door App
The latest Power Pet Door app release includes core architectural improvements, not just surface-level tweaks. Key fixes include:
Improved Connectivity Stability
We rebuilt how the app communicates with the door to reduce dropouts and improve consistency, even in homes with busy Wi-Fi networks.
Faster Response Times
Commands such as locking, unlocking, and schedule changes now execute more quickly and reliably.
More Reliable Device Syncing
The app now maintains a stronger, more persistent connection with the door, reducing the need for manual refreshes or re-pairing.
Improved Error Handling
When something does go wrong, the app now provides clearer feedback instead of silent failures.
These updates are already live and available through the Apple App Store and Google Play Store.
What This Means for Pet Owners: 3 Key Benefits
For current Power Pet customers, this update means:
- More confidence that your pet door will behave exactly as expected
- Less time troubleshooting, more time enjoying hands-free pet freedom
- A better experience for both you and your pet - especially in busy households with busy schedules
For potential customers who may have hesitated because of older reviews or feedback, this update reflects something important:
We listen. We improve. And we take responsibility for the full product experience - both hardware and software.
Your Feedback Still Matters
Progress is never done. We will continuously improve the Power Pet Door (check our next generation Power Pet Roll-Up WiFi dog door) and the Power Pet Door app.
If you have feedback on the updated app, or any of our products - positive or negative - we want to hear it. Fresh reviews and honest feedback help us continue improving and help other pet owners make informed decisions.
If you’ve updated the app and noticed improvements, we’d also greatly appreciate you sharing your experience with a rating and review in the app store.
Final Thoughts
The Power Pet door has always been known for its durability, security, and reliability. With this latest app update, the software now matches the quality of the hardware.
Thank you to the customers who spoke up, stayed patient, and helped guide this improvement. Your feedback directly shaped this release - and future updates to come.
