1-800-255-1279
Try It. Love It. Or Send It Back.
We want you to feel completely confident ordering from High Tech Pet.
If your product doesn’t meet your expectations, you may return it within 90 days of purchase for a full refund. We’ll even cover the return shipping for U.S.-based customers.
Most companies offer 30 days. Some stretch to 60.
We give you a full 90 days — because you deserve time to be sure.
Whether the item is defective or simply not the right fit, we make the process simple and worry-free.
Return Shipping
We provide a prepaid return shipping label upon request for U.S.-based customers.
If you choose to ship the item using your own carrier, we cannot reimburse outside shipping costs.
Return shipping labels are available to U.S. customers only.
Shipping Refund Details
If your item is defective, we refund the original ground shipping cost.
If you selected expedited shipping at checkout, your refund will be limited to the ground shipping equivalent.
Refund Processing
Once your return is received at our facility, please allow 7–10 business days for your refund to be processed.
Start a Return
To request a return label and receive instructions, please contact:
Email: info@hightechpet.com
At High Tech Pet, we don’t just want satisfied customers — we want confident ones. That’s why we stand behind every product with a full 90-day money-back guarantee.
Let us know how we can help.