Hi Robyn,
Thanks for posting your review. I totally understand your frustration. We did used to sell replacement parts for the Armor Flex doors, however, we found that once people started disassembling and reassembling the flap, it severely compramised the integrity of the product. What we did to resolve the issue is that since we had to stop selling parts, we greatly reduced the price of the replacement flap.

Additionally, we do have a full 1 year warranty on everything we sell. No matter where you ordered it from. I attemped to look up your account history to see if you were within that warranty, but wasnt able to find the original order. Perhaps you ordered from Amazn, Chewey, Home Depot etc?

If you have a few moment, feel free to reach out to me at wecare@hightechpet.com and let me know if you are within the warranty time and I will make sure you get a refund for the flap you just orderd.

I look forward to working with you on this. Thank you for being a loyal customer.