- Try it Risk-Free for 90-Days, We Cover Return Shipping!
- Unmatched Coverage - 1-Year Full Warranty + Limited Lifetime Protection
- Speed You'll Love - Same Day Shipping on Most Items!
WE’RE OUT TO MAKE YOU A RAVING FAN!
At High Tech pet, we know that our success depends on customers like you. That's why we've built our business around one core principle: quality. From innovative engineering and reliable products to exceptional customer service-before and after the sale-we're committed to delivering the very best. Thanks to your continued support, we've become one of the most successful names in pet electronics and perhaps the most trusted pet electronics website in the world. We don't just want satisfied customers-we want raving fans. If you ever need us, we'll go above and beyond to make sure you're taken care of.
Risk-Free 90-Day In-home Trial:
If your High Tech Pet product doesn't meet your expectations, return it within 90 days for a full refund- We'll even cover the return shipping. While most retailers offer a 30-day return window - and some go as far as 60 - We give you a full 90 days to decide if our product is the right fit for you and your pet. Whether the item is defective or simply not the right fit, we make returns easy by providing a pre-paid return shipping label upon request. We make it easy and completely worry-free. How many companies offer a guarantee like that? Honestly, we haven't found one. HERE'S THE FINE PRINT:
To qualify for a refund, your purchase must have been made directly from High Tech Pet Products website. If you bought a High Tech Pet product through another retailer (EX: Amazon, Home Depot, Lowes, Costco Next, Costco), please return it to that store and follow their return policy.
Products must be returned in original, unmodified condition. Items that have been painted, drilled, or otherwise altered are not eligible for a refund. Please inspect your product carefully before making any custom changes.
We offer a full refund of the product purchase price within 90 days for any reason. Return shipping costs are covered for all returns when requested. However, if you choose to return an item using your own carrier or pay for postage yourself, we cannot reimburse those shipping fees.
Refunds of original shipping charges apply to defective items and are limited to the cost of ground shipping. If you selected express shipping, your refund would cover the ground shipping equivalent.
Please contact customer service for a return label and return instructions.
info@hightechpet.com or 1-800-255-1279
- Return Shipping Labels only available to US based Customers.
Please allow 7-10 business days for your refund to be processed after the item is received at our facility.
WORLD'S BEST WARRANTY
We challenge you to find a warranty this good offered by any other retailer anywhere in the world.
We challenge you to find a warranty this good offered by any other retailer anywhere in the world.
FULL ONE YEAR WARRANTY:
If your product has a defect or fails to perform as advertised, we'll repair or replace it at no cost for up to one year from the original purchase date. For purchases made through authorized third-party retails, proof of purchase is required. This must include the seller's name, purchase date, item(s) purchased, and shipping information.
All warranty replacement orders are shipped via ground service at no charge. Expedited shipping is available at your request and cost.
Warranty applies to orders within the United States. International customers are responsible for shipping costs both ways.
IMPORTANT NOTES:
- Warranty replacements for collars do not include batteries.
- Batteries are not covered under warranty and are not eligible for return or refund.
- If your collar is replaced or repaired under warranty, it will be returned without a battery. New batteries can be purchased separately.
- All door replacements require a credit card on file. The defective unite must be returned within 30 days to avoid additional chargers.
- Return Shipping Labels only available to US based Customers.
To submit a warranty, claim please contact customer service @ info@hightechpet.com with the following information:
- Please email a copy of the proof of purchase (showing the date and item purchased)
- Include your current shipping address and telephone number
- Brief note explaining the issues that you are having and what needs replacement
LIMITED LIFETIME WARRANTY:
If your High Tech Pet product stops functioning as advertised after the initial one-year warranty period, we offer continued support through our Limited Lifetime Warranty.
Accessory Replacement: Qualifying accessories—such as the MS-5, RX-10, TX-2, and others—can be replaced at 50% off the regular retail price at the time of defective return. Please note: This offer does not apply to mechanical components within the Power Pet Door.
Power Pet Door Units: If your door fails after the one-year warranty period and you choose to purchase a new unit, you're eligible for a $100 refund. We’ll also provide a prepaid return label to send back your old door, making the upgrade process simple and affordable.
To begin the Limited Lifetime Warranty process, please contact our customer service team:
- Email: info@hightechpet.com
- Phone: 1-800-255-1279
- Hours: Monday – Friday, 6:30 AM – 4:00 PM PST
Important: This warranty is available only to customers within the United States and applies exclusively to purchases made through our official website. Orders placed through third-party websites are not eligible.
WORLD’S BEST SHIPPING POLICY
Orders for High Tech Pet-Manufactured products placed before 1:00pm PST typically ship the same day, unless stated otherwise on the product page.
Please Note:
- Expedited shipping (Next day, 2nd Day, and 3rd Day) is based on business days only, Monday - Friday. High Tech Pet Products does not offer Saturday or Sunday deliveries.
Terms of Service:
When purchasing any product or service from this website the customer agrees to be bound by our published Refund Policy, Warranties, Shipping Polices, Return Policies and Privacy Policy. Damages resulting from the use of our products and services shall be limited to the cost of the product or service.
