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MS-5 Replacement Strap

Today's Sale Price: $3.49
Reg:$5.00
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Key Features

  • High Quality Nylon
  • Includes Clasp Buckle Set
  • 22in Length with clasp attached
  • Adjustable length for most size pets
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Today's Sale Price:
$3.49 Reg:$5.00
(5 reviews)
Model #: STP-MS5 Weight: 8 oz Dimensions: 4 x 4 x 4
Subtotal of this item: $3.49

Description

MS-5 Replacement Strap

Reviews

Customer Reviews

Based on 5 reviews
40%
(2)
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40%
(2)
20%
(1)
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S
Scott McWilliams
Poor quality to support $60 transmitter

Hi Tech, please offer a wider version for larger dogs. This narrow band works its way through my dog's fur and rubs on her skin. A thicker band is necessary for bigger dogs. Also the band easily slips through the retaining clasp and the male end of the buckle. The collar loosens and then my dog is able to get it in her mouth. I always check every day before I leave that it is tight enough to weather the day but not so tight that it causes harm. But every day I have to adjust it tighter again because it works loose during the day. One day I came home and the transmitter was stuck in her mouth. Her jaw was wide open and she couldn't close her mouth. Who knows how long it had been that way. Last night I came home and she had been stuck inside because she had chewed through the band. It had worked its way loose during the day and she was able to start chewing on it. When it fell off she was no longer able to get outside. This is a super common complaint about this collar and Hi Tech hasn't done anything about it. Seems like a simple fix to offer an adapter that replaces the back plate and facilitates a larger band or an owner-provided band. There are 3rd-party solutions out there for this but it seems like Hi Tech should take ownership of this problem and offer a factory solution that keeps the water-resistant integrity. Giving 2-stars because the transmitter works really well.

Hi Scott,

I’m so sorry to hear about what happened to your pup—that’s absolutely not something we want any pet or owner to experience.

We do have a few solutions that should help. On our website, you’ll find both our Deluxe and Designer collars, which feature wider bands for a more secure and comfortable fit. The Designer collar is available in medium, while the Deluxe comes in medium, large, and extra-large.

We also offer a rubber boot that allows you to attach the transmitter to any collar you prefer. So if your pet already has a well-fitting collar, you can simply affix the transmitter to that instead.

You can find all of these options under the “Collars” tab at HighTechPet.com.

I’ll be reaching out to you directly so we can talk through what will work best for your pup, and I’d be happy to send a solution out to you at no charge. Please keep an eye out for an email from wecare@hightechpet.com.

Thank you for bringing this to our attention—I look forward to getting this resolved for you.

D
David Bolger
Works great

Works great.

A
Anonymous
Great quality!

Great quality as usual

R
Raymond

Worked out great, but the shipping was more than the collar

A
Anonymous
MS-5 replacement strap

Strap and clasp are not very strong or sturdy. Poor quality.

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