Hi Scott,
I’m so sorry to hear about what happened to your pup—that’s absolutely not something we want any pet or owner to experience.
We do have a few solutions that should help. On our website, you’ll find both our Deluxe and Designer collars, which feature wider bands for a more secure and comfortable fit. The Designer collar is available in medium, while the Deluxe comes in medium, large, and extra-large.
We also offer a rubber boot that allows you to attach the transmitter to any collar you prefer. So if your pet already has a well-fitting collar, you can simply affix the transmitter to that instead.
You can find all of these options under the “Collars” tab at HighTechPet.com.
I’ll be reaching out to you directly so we can talk through what will work best for your pup, and I’d be happy to send a solution out to you at no charge. Please keep an eye out for an email from wecare@hightechpet.com.
Thank you for bringing this to our attention—I look forward to getting this resolved for you.