Hello Marlene,

Thank you for your feedback. We really do appriciate it.

That said, I am sorry you are experiencing this problem. This is not what we want for our loyal customers. I would love the opportunity to make it right. Whether that is by replacing the product that was defective, or finding another, creative solution. We aim to make everyone raving fans of our products and contantly evaluate feedback just like this to make improvements and offer better and better products all the time.

Below is my direct email, please reach out if you would like to explore with me ways to fix this! We always offer a full 1 year warranty on all products we sell, so sending replacements is not an issue, I just need to know how many were defective and verify your shipping information.

Layla@hightechpet.com