Hi there! We're so glad to hear you had a great experience with our customer service. Thanks for your support!

Hi Beth, thank you for your feedback! We appreciate your input on the instructions and will work on making them clearer. Glad you were satisfied with the parts. If you need any assistance in the future, feel free to reach out!

Hi there, we're sorry to hear about the recurring issues with the cable. We appreciate your loyalty and want to help. Each purchase is covered under our 1-year warranty, no questions asked, so just give us a call and we will be happy to help! The Cable spool is typically very durable. Sometimes, when this issue comes up, it is due to having either particularly tall, or very eager dogs whose shoulders contact the door panel repeatedly before it is fully opened. But no matter the cause, the part is covered under warranty for the full year. You can reach us at 1-800-255-1279

Hi Rod, we're thrilled to hear your door is working beautifully again! Thanks for sharing your positive experience with our parts. We appreciate your support!