THE BEST REFUND POLICY
AN UNPARRALLELED REFUND POLICY: If any product fails to perform to your satisfaction, simply return it within 90 days for a full refund including the original ground shipping charges*. Most online retailers offer you a refund period of 30 days (as required by law). Some of the better ones extend the refund period to 60 days. Thatís pretty good. However, we offer you a full 90 days to decide if the High Tech Pet Product you purchased is what you really want and need. If you decide to return it, we will refund the FULL purchase price. We will even refund your original ground shipping charges*. How can we beat that? On request, we will even send you a shipping label for free return of the defective product! At the end of the day you will have paid absolutely nothing. How many other companies offer this kind of guarantee? We donít know of any.
HERE'S THE FINE PRINT: Refund of shipping charges applies to defective products but does not apply to products returned due to improper size or general buyer's remorse. Please carefully check the required size of your product before ordering. Refund of shipping charges applies to ground service. Qualified customers who originally paid for express shipping service will receive a shipping refund limited to the cost of ground service.
Please also note, if you decide to pay the Post Office or a shipping company to return your product, we can not refund those charges. Free return shipping is only done via a FREE shipping label emailed to you.