We challenge you to find a warranty this good offered by any other retailer anywhere in the world.
FULL ONE YEAR: Should you find any defect or if your product fails to perform as advertised, we will repair or replace it at no cost for up to one year from the original purchase date. On request, we send you a shipping label for free return of your defective item. That's how confident we are that you will be absolutely delighted with our exceedingly high quality products and friendly service.
*Applies to all orders within the United States. International customers are responsible for their own shipping charges.
LIMITED LIFETIME: If after one year from your original purchase date, your High Tech Pet product fails to operate as advertised, we will replace accessories with a new one for 1/2 our advertised regular retail price, published at the time you return your item. Please note: replacement collars come without a battery.
IMPORTANT NOTES: Warranties do not apply to batteries. We do not accept batteries for replacement or refund. Collars returned under warranty will be repaired or replaced and shipped back without a battery. If desired, a new battery may be ordered separately. It’s important to understand that Limited lifetime warranty applies to products manufactured by High Tech Pet. Some products sold on this website are manufactured by third party vendors. Our limited lifetime warranty does not apply to products sold on this website that are not manufactured by High Tech Pet.
WORLD’S BEST SHIPPING POLICY
Items manufactured by High Tech Pet and ordered before 3:00 PM Eastern Standard Time will ship the same day (unless otherwise noted on the order page). Products sold on this website but manufactured by 3rd party vendors generally ship within 1 business day. Note that all expedited orders (next day, 2nd day and 3rd day delivery) are calculated in business days, Monday through Friday. Please note that orders over $300 will require your signature when your package is delivered.
Restocking Fee Policy:
Please note, the Power Pet Sliding Glass Doors are custom built when ordered. Check the size carefully before ordering.
There is a 20% restocking fee for all High Tech Pet Power Pet Sliding Glass Door orders.
Restocking Fees apply to return orders due to customer ordering the incorrect sizes or general buyer’s remorse. However, we will waive this restocking fee if the customer prefers to have in store credit or would like to exchange.
The restocking fee does not apply to damaged or defective doors, so long as the customer notifies High Tech Pet Products within 30 days of receiving the product. A pre-paid return label will be issued for the return of the product.
Damaged or defective door claims are subject to inspection upon arrival.
Terms of Service: