OUR CUSTOMER SERVICE GUARANTEE

We will do everything in our power to guarantee you a pleasant, trouble-free shopping experience. Our goal is not to make you a “satisfied customer.” We want to make you a RAVING FAN of our company!

NEVER A MIDDLE MAN BETWEEN YOU AND GREAT SERVICE! This website is the ONLY Direct Factory Outlet for High Tech Pet Products, Inc. When you purchase a product from this site you get service direct from the manufacturer. We service the warranty directly and give you technical assistance direct from our factory technicians. There is NEVER a dot com middleman between you and the best direct customer service in the business!

A NEW APPROACH TO SELLING PRODUCTS: Of course, we are in the business of selling products. However, we’ve found that the best way to sell our products is not to focus as much on sales as customer support. We want your business, your repeat business and the business of your friends and family. We know that to achieve this kind of loyalty we have to prove to you that your satisfaction is our top priority. Therefore, we pledge that if you EVER have a problem with a High Tech Pet product, we will bend over backwards to make it right, whatever it takes!

If you have any question or problem with our products or service, we invite you to contact us via our quick, easy Express Customer Support Ticket You will receive a prompt answer and a solution that is fair plus more.