RETURNS FOR REPLACEMENT: The warranty return rate on our high quality products is the lowest in the industry. All of our products carry a full one year warranty. If your product fails to operate at any time, for any reason, within one year of the original delivery date we will repair or replace it at our expense, no questions asked. We never require an "RMA" number or play any other tricks that some online petmalls do to delay or avoid replacing your product. If it doesn't work, send it back, get another one. It's that quick and easy.

    A Few Simple Rules: Your product must be returned to High Tech Pet Products and must be clean and free of pet hair, dust and dander. Items that are dirty or containing pet hair and requiring cleaning will be subject to a charge equal to 25% of the original purchase price. We will ship the repaired or replaced product back to you via FedEx ground or USPS priority mail, at our expense however, you are responsible for the cost of shipping the defective product to us. In no case will High Tech Pet Products arrange or pay for the shipping of the defective product from your location to ours. Should you request the product to be sent out via air service, we will be happy to accomodate your request however, you will be required to pay the entire cost of the expedited service. ALL products, including pet doors, must be returned to us before we send out a replacement unit. We must receive and examine the defective unit before the repaired or replaced unit is shipped out to you. There are no exceptions to this policy.. When returning a product for repair or replacement, you must allow at least 1 – 2 weeks for replacement plus shipping time each way. In some cases, especially for special order items, the replacement time may be longer.

    Patio Pet Doors (Sliding glass type doors) are considered "Special Order" items. They require special handling and are, in all cases, subject to a 20% restocking charge. Please make sure you have throughly checked the size of the door you need before ordering. It is your responsibility to make sure that your patio pet door fits in your location.

    You may check the status of your warranty item at any time by sending an email to replacements@hightechpet.com Please include your name, telephone number and most importantly, your 6 digit order number.